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Terms & Conditions

Our Products

Our biscuits do not contain nuts but are made in kitchens that handle nuts regularly. Please visit our ingredients section to view a detailed list of what makes up our srcummy biscuits.

Our biscuits have a best before of 1 month but are still yummy if enjoyed after this time.

As all of our biscuits are lovingly handmade there may be variations in colour and design. All images on our website are a guide and colours or designs may vary.
 
For bespoke favours or large orders we cannot guarantee exact colour or design matches. For large orders there may be some small colour variations between batches due to the restrictions of food colourings.
We have your permission to use any logo or artwork sent to us for printing and icing and these may appear on the website as examples, or on our facebook page.

Any personalisation that exceeds the stated characters, will be amended by us as we see fit without warning or notification. Please note that the character count includeds spaces.
Approximate size & weight: Tins 550g 120mmx190mmx75mm, boxes 350g 250mmx170mmx20mm, cards 180g 130mmx130mmx20m

Ordering

Please note where possible orders placed before 8am will be made the same  working day and dispatched the following working day. Orders placed after 8am will be made the following working day and dispatched the working day after that.

We are closed on Saturdays and Sundays so no items will be baked or posted on these days.

Postage

All orders made from the website (not including bespoke items) will be dispatched within 3 working days unless otherwise stated, but we will always aim to dispatch sooner. For the UK and Bailiwick customers biscuits will be sent by Guernsey Post. If you choose signed for or special delivery please ensure someone will be at the stated address to sign for your order. 

Please note we no longer ship internationally. The Biscuit Box cannot accept responsibility for any delays in delivery by Guernsey post, which includes industrial action and adverse weather conditions. Guernsey post states that although it is not guaranteed, the local parcel service normally provides delivery to any Bailiwick address within two working days of posting and normally offers delivery within three to four working days for items to the UK.
When ordering favours or individual biscuits, please be aware that there is a possibility of breakages.

The Biscuit Box cannot accept responsibility for  items lost or damaged in transit or any other circumstances beyond our control. If a refund from the Guernsey Post Office can be obtained this will be passed onto the customer in full.We will not accept any responsibility or associated charges if a delivery address is incorrectly entered, resulting in the parcel being lost delayed or returned to us.
Please note we cannot guarantee any requested delivery date unless you choose special delivery at checkout.

If there is a problem with your order we will email you within 3 working days. We do not dispatch weekends ,bank holidays, or Guernsey holidays.

Please be aware that all parcels over the value of £18 may be subject to taxes and handling charges payable by the recipient. The Biscuit Box will not be held accountable for any such charges. Please note we no longer ship internationally.

Payment

All payments will be taken at the time of order not dispatch. As our biscuits are food products refunds will not be offered. Bespoke orders require payment before we start baking.

We are currently closed for our summer break any orders placed will not be baked until Friday 30th June and dispatched on Monday 3rd July, we are sorry for any inconvenience caused.